terms and conditions

Parties to the contract
This contract is between the customer and Pink Pampas di Giulia Patuelli, with registered office in via Paracelso 5, 20129 Milan, Italy, telephone number 0282772726, pec e-mail address pinkpampas@pec.it - ​​VAT number 08597700965, registered in the REA MI - 2539690, tax code PTLGLI82P49B157M.

Necessary orders and requirements
To purchase on the Pink Pampas website, the customer must be over 18 years of age, possess the necessary requirements to stipulate a legally binding contract, have a valid e-mail address and possess a credit card, a PayPal or Apple Pay or Google account.

The prices of our products indicated on this site are inclusive of VAT and all other taxes required by Italian law.

The customer who purchases on the Pink Pampas site concludes an agreement with pink pampas and accepts that any dispute relating to the use of this site is governed by current Italian law.

With reference to any cross-border dispute, any out-of-court resolution will take place pursuant to art. 434/2013 of the Civil Code (please check the existence of an out-of-court settlement procedure). 434/2013 (please consult the following link http://ec.europa.eu.odr).

Pink Pampas reserves the right to confirm the availability of the ordered item.

In case the item is not available, Pink Pampas will immediately inform the customer.

It is not possible to change the order once it has been sent.

Each order is considered a separate agreement.

We remind you that our products are handmade and may have small irregularities in the pieces or in their details. 

However, in the event that you are not completely satisfied with your purchase, we will be happy to make an exchange or a full refund, according to the conditions set out in the dedicated shipping and returns section.

Pink Pampas reserves the right to revise the terms of this contract at any time without any obligation to notify customers in advance.

Before submitting any order, the customer must check for any changes or implementations of this section.

Payment methods
Payments can be made by credit card through the Stripe platform, using Google Pay, Apple Pay, PayPal. 

It is also possible to pay by bank transfer: simply select the option at checkout to receive the bank details needed to make the payment. In this case the order will be processed once the payment has been received on the Pink Pampas bank account. 

Transaction security
All credit card transactions are handled by Stripe and PayPal and are encrypted and secure.

Pink Pampas does not collect or record the data of the credit card used for the purchase.

Anyone who receives and signs for the goods at the delivery address will be considered by the courier and by Pink Pampas as authorized to receive the order on your behalf. 

We will not be responsible for lost or stolen orders.

Other costs
The price you will pay is the one specified on the website. You also agree to pay the delivery charge and gst (Australia only).

International customers are responsible for their country's duties and taxes.

The entire content of pinkpampas.com, as well as Pink Pampas' other social channels and pages, including but not limited to text, logos, templates, artwork, illustrations, concepts, images, colors, fonts, designs and images are the exclusive property of Pink Pampas and protected by copyright.

Any unauthorized use or copying of any content in any way may be prosecuted by law. 

Your privacy is important to us.
Personal data is collected by Pink Pampas when you place an order or when you subscribe to our mailing list.

We will handle your data for the sole purpose of transactions, to process your order and inform you of news from time to time.

We will not share your details with any third party other than the intermediaries we work with to handle your order, such as couriers. 

In case you prefer to have your details removed from our database, please click on the unsubscribe link in any email you receive from Pink Pampas. 

Important instructions for opening our boxes
Our pieces are handcrafted from various raw materials, cut by hands with sharp edges, therefore we recommend that you take the utmost care when opening the box and removing the wrapping.

We decline all responsibility for damage to property or persons.

Instructions for washing fabrics
We remind you that our fabric garments are dyed with natural colors extracted from fruit, plants and flowers.

It is advisable to dry them clean or in cold water and not to mix them with other fabrics or pieces (they could lose colour).

We decline all responsibility for any damages.