WHERE DO YOU SHIP FROM?
Every order is shipped from Milan, Italy.
DO YOU SHIP TO MY COUNTRY?
We ship worldwide with a few exceptions. Please check our shipping table here.
HOW MUCH IS SHIPPING?
Shipping costs will be calculated at checkout.
To get an idea of the shipping costs for each country, consult our shipping table here.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, ApplePay, GooglePay, PayPal.
HOW CAN I TRACK MY ORDER?
You will have the possibility to check the status of the shipment step by step by entering here the tracking number that you will receive directly from DHL once the package has been shipped.
HOW LONG DOES IT TAKE TO SHIP AN ORDER?
Each order can take 1 to 3 days to process.
All orders received after 12:00 will be processed the following day.
Orders placed on a Friday will be processed the following Monday.
Orders placed on any non-working day will be processed as soon as possible, on the following working days.
WHEN WILL MY ORDER ARRIVE?
Average delivery times are 1-2 days for Italy (with the exception of the islands which require 1 day longer) and 2-3 days for European countries.
Non-EU countries can take more than 3 days, depending on the country.
You can check the order status directly by clicking on the DHL website Who.
CAN I RETURN MY ORDER?
The return is only allowed for European countries.
In the event that the customer is not satisfied with our products, we will accept the return of the goods within 14 days from the delivery date, with the right to a full refund. Please read our full policy carefully Who.
We want to remind you that our products are handmade by artisans and each piece is unique, therefore they may differ in size, color and have small irregularities in the details, when compared with the images.
Please read our full shipping and returns policy Who.
CAN I CANCEL MY ORDER?
Yes, within 5 hours of placing your order.
CAN I HAVE A GIFT PACKAGE?
Yes! Just select the "Gift Wrap" option and add it to your cart.
CAN I REQUEST A CUSTOMIZED PRODUCTION?
Yes: we will be happy to develop something together upon request. Write us here.
DO YOU COLLABORATE WITH INTERIOR DESIGNERS?
Yes: we will be happy to collaborate on various projects. Write to us here.
CAN I USE MORE THAN ONE DISCOUNT CODE?
Sorry, you can only use one per order.
HOW CAN I CONTACT YOU?
You can contact us via e-mail here or via chat, by pressing the button at your right. The team will answer you promptly!
CAN I WORK WITH YOU?
Send us your CV by e-mail. We'll let you know if there are new positions available!
CAN I BECOME YOUR DEALER?
Yes! We will be happy to receive all the information on your concept store or fashion boutique to evaluate the possibility of collaborating together. Write us here.