FAQ
WHERE IS THE SHIPPING MADE FROM?
Every order is shipped from Milan, Italy.
DO YOU SHIP TO MY COUNTRY?
We ship worldwide with few exceptions. Please check our shipping table here.
HOW MUCH DOES SHIPPING COST?
Shipping costs will be calculated at checkout.
To get an idea of the shipping costs for each country, please consult our shipping table here.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, ApplePay, GooglePay, PayPal.
HOW CAN I TRACK MY ORDER?
You will have the opportunity to track the shipping status step by step by entering here the tracking number you will receive directly from DHL once the package has been shipped.
HOW LONG DOES IT TAKE TO SHIP AN ORDER?
Processing each order can take from 1 to 3 days.
All orders received after 12:00 PM will be processed the next day.
Orders placed on Friday will be processed the following Monday.
Orders placed on any non-working day will be processed as soon as possible on the following working days.
WHEN WILL MY ORDER ARRIVE?
The average delivery times are 1-2 days for Italy (except for the islands, which require 1 extra day) and 2-3 days for European countries.
Non-EU countries may require more than 3 days, depending on the country.
You can check the order status directly by clicking on the DHL website here.
CAN I RETURN MY ORDER?
Returns are allowed only for European countries.
If the customer is not satisfied with our products, we will accept the return of the goods within 14 days of receipt of delivery by the courier, with the right to a full refund. Please read our full policy carefully here.
Please remember that our products are handmade by artisans and each piece is unique, so they may differ in size, colors, and have small irregularities in the details compared to the images.
Please read our full shipping and return policy here.
CAN I CANCEL MY ORDER?
Yes, within 5 hours of placing the order.
CAN I HAVE A GIFT PACKAGE?
Yes! Just select the "Gift wrapping" option and add it to the cart.
CAN I REQUEST A CUSTOM PRODUCTION?
Yes: we will be happy to develop something together upon request. Write to us here.
COLLABORATE WITH INTERIOR DESIGNERS?
Yes: we will be happy to collaborate on various projects. Write to us here.
CAN I USE MORE THAN ONE DISCOUNT CODE?
We are sorry, only one can be used per order.
HOW CAN I CONTACT YOU?
You can contact us via email here or via chat by pressing the button on your right. The team will respond promptly!
Here or via chat by pressing the button on your right. The team will respond promptly!
CAN I WORK WITH YOU?
Send us your CV via email. If there are new positions available, we will let you know!
CAN I BECOME YOUR RESELLER?
Yes! We would be happy to receive all the information about your concept store or fashion boutique to consider the possibility of collaborating together. Write to us here.



